Hi! I am Robert Johnes. Am I speaking with
Thomas Greens? I am calling on behalf of…" These words may sound
familiar to lakhs of BPO employees
working across India.
Sitting in a colorful cubicle in Gurgaon or Bangalore, ears sandwiched between headphones, talking in a 'neutralised' accent to people across the globe, solving their queries or trying to sell some product-this is the common scene associated with a BPO, also popularly called a Call Centre.
There are about 300 such BPO companies operating across India with its clients from US, UK and Australia, and includes companies in IT, banking & finance, insurance, healthcare, retail, telecommunication, etc.
Employees who work in India talk to the UK or US customers on a daily, 8-hour shift basis. There shifts are usually at night time due to time lag.
With its benefits of cheap labour and excellent communication skills, many companies in the US and UK outsource their work to business like India, China and Philippines. The growth prospects of BPO industry are immense. Talking about the scope of this industry to Careers 360, Raman Roy, Chairman and MD of Quattro, says, "The appetite of BPO industry is so huge that it can absorb another 1,00,000 people overnight.
As of 2008, around 0.7 million people work in outsourcing sector. Annual revenues are around $11 billion, around 1% of GDP. Around 2.5 million people graduate in India every year. Wages are rising by 10-15 percent as a result of skill shortage.
| TOP 10 BPOs of India |
1) Genpact
2) WNS Global Services
3) Wipro BPO
4) IBM Daksh
5) Firstsource Solutions
6) TCS BPO
7) Aditya Birla Minacs
8) Convergys India
9) HCL Bpo
10) Aegis BPO
Career Prospects: If you think that BPO industry is all about calling, think again. With so many processes and functions, the growth opportunities in this field are vast. You get a lot of exposure and you deal with international clients and industries.
A good call agent or customer care executive can move up the ladder to become a team leader with his hard work and performance, He can also move ahead to become project leader, project manager, trainer, training manager, compliance, etc. You can also move into other business of the same company.
Besides extra salaries, a BPO employee gets benefits like free pick and drop, free meals, shopping discounts, gymnasium, subsidies loans, etc.
| Read More |
Image Credit: oxfam
sir.. Meine graduction kr rakha hai.. Mei bpo seator mei km krna chahata hu..
/64x64/avatar.jpg "pritika Ghura"){kind=avatar}
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